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Technical Leader

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Locations Southbury, Connecticut
Job ID 619885BR
Date posted 01/17/2023
Primary Job Area Technical Specialist

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

The Technical Lead (TL) role is key to the Service Delivery organization within the CLS Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. Technical Leaders need to be self-motivated, forward thinking, innovative, intuitive, able to ‘think outside of the box’, and can take a team along with their ideas is key. The role covers several aspects both technical and managerial encompassing. To support projects more effectively, the Technical Leader team has introduced the concept of a Project Tech Lead and an Operational Tech Lead. These have been defined and incorporated within these R&R’s.

Highly skilled in:
Communication (written and verbal), Architecture, Leadership, Infrastructure (AIX, LINUX, DB2, MQ, Intel), Project Management, Service Availability Management and Business Continuity

The responsibilities are:

  • Review project macros designs and solution documents and provide feedback as requested. Assist the Command Centre manager with project sizing estimates.
  • Highlight project issues.
  • Support End-to-End project life cycle, from project start to Production cutover, including consistent updates and reviews of project status conducted with CC teams. Support projects from an operational architecture perspective i.e., plan review, meetings, challenge solution, measure service risks, support test plans and scheduling, and problem recovery
  • Technical management of the live services. Management and coordination of both technical and non-technical personnel/support teams to drive speedy problem recovery
  • Work with team to recognize scope creep and action to minimize and/or reduce impact. Minimize risk by proactively identifying service improvements i.e., automation of tasks, document/procedural updates, and eliminate manual checks to help mitigate against long term problems
  • Work with support teams to develop, test and implement workarounds to quickly restore service
  • Own all infrastructure incidents until a workaround is identified and implemented
  • Mentor and become an active participant in the training of CC individuals
  • Serve as Kyndryl's senior technical interface to the customer
  • Technical “Ownership” of Severity 1 & Severity 2 problems and incidents including coordinating the technical resolution of the problem with appropriate support team(s)
  • Attend Major Incident Reviews (MIR) to investigate effective remedial actions
  • Work closely with Change & Change Management to improve the Problem Process and audit readiness Review/Approve all Changes considering risk and mitigation
  • Assume ownership of all Changes into the Command Centre with regards to ensuring suitability for acceptance into the live service
  • Effectively and efficiently manage the Change weekend, driving status and customer calls
  • Work closely with Change Management to improve the Change Process and audit readiness

Required Technical and Professional Expertise

Skills required:
  • Communication, Architecture, Leadership, Infrastructure (Unix, Linux, DB2, MQ, Windows)
  • Incident, Problem and Change Management
  • Project Management, Availability Management and Business Continuity

Preferred Technical and Professional Experience

N/A

Required Education

Associate's Degree/College Diploma

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Kyndryl's Vaccination Policy

Beginning January 18, 2022, all employees working onsite at a Kyndryl, customer or partner location must be fully vaccinated against COVID-19.  New hires meeting this criteria will be asked to submit proof of their vaccination status prior to the start of employment.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Primary Job Category

Technical Specialist

Role (Job Role)

Services Delivery Squad Leader

Employment Type

Full-Time

Contract Type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No

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