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Japanese/English Service Desk Multilingual (Non-Tech)

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Locations Quezon City, Philippines
Job ID 624685BR
Date posted 03/31/2023
Primary Job Area Technical Specialist

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

The Kyndryl Service Desk is transforming how we provide support services. We are looking for talented SAP Ariba and Fieldglass support Advisors to join our team.
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our customers. Customer satisfaction is your key focus, and you will be a significant contributor delivering application Support that will delight our Kyndryl employees. As you join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you should take pride in the service you deliver. You should quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the customer. You should be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
Key Accountabilities
Fluent in English
Must know how to write, speak and understand Japanese.
Customer support experience and service focus.
Active listener with flexibility to modify approach and adapt to customer needs.
Ability to multi-task.
Proven problem-solving skills.
Person with sense of urgency and know how to share his/her knowledge.
Team player

Required Technical and Professional Expertise

At least 2 years Application Support Service Desk experience.
At least 2 years professional troubleshooting expertise.
Excellent communication skills.

Preferred Technical and Professional Experience

Previous experience with S2P Platforms such as SAP Ariba, Coupa or alternative procure to pay solutions.
Procurement or accounts payable experience.

Required Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type


Contract Type


Position Type

Early Professional

Travel Required

No Travel


(Y053) Kyndryl Philippines, Incorporated

Is this role a commissionable / sales incentive based position


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