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Senior System Management Engineer

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Locations Portsmouth, United Kingdom, Greenford, United Kingdom, Manchester, United Kingdom, Warwick, United Kingdom, Glasgow, United Kingdom
Job ID 626812BR
Date posted 02/22/2023
Primary Job Area Technical Specialist

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

At Kyndryl, work is more than a job – it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your role
An operational support role whose responsibilities spans the design, build, deployment, integration, and support of Vodafone/Kyndryl core Management Infrastructure systems and services. You will work with key stakeholders to ensure right first time build and delivery on time. Document the Vodafone management/shared platforms implementation to a high standard and provide the right technical skills to enable the technical analysis and timely resolution for any service issues within agreed Service Level Agreements. As a Senior System Management Engineer you will ensure that the complexities of the management/shared infrastructure are understood, and provide support to further enhance stability, making changes to the infrastructure using agreed business processes and best practice. You will be expected to contribute, review, and approve new product and service releases. Feed in to and drive internal service improvement processes and initiatives.

Key accountabilities and decision ownership
• Delivery of 3rd line technical support during core hours and via on-call rota (24x7) for Vodafone/Kyndryl core Management Infrastructure services.
• Lead incident resolution to restore service in complex cross-technology environments. Determining root cause.
• Planning, assessment, and implementation of change requests.
• Work with and support the product development teams to ensure infrastructure engineering requirements are clearly communicated and considered for new products and technologies. Review all new releases prior to approval into service delivery.

Required Technical and Professional Expertise

• Extensive Operations experience.
• Experience of deploying, integrating, and supporting enterprise grade management systems in complex managed hosting, or cloud solutions.
• Experience of enterprise scale managed services
• Ability to build strong relationships with key internal and external stakeholders and influence their decision making.
• Demonstrable experience in identifying, driving, and implementing continuous improvements.
• Demonstrate substantial practical skills in at least one of these key products:

1. Tivoli Netcool - (IBM Tivoli Netcool/OMNIbus V8.1 infrastructure components [ObjectServer, probes, gateways, desktops including Web GUI, process control]; IBM Tivoli Impact V7)
2. Science Logic - (Science Logic 11.0 – Database and Data Collector configuration for onsite and cloud workloads. High Availability and Disaster Recovery. Monitoring profiles, performance, and capacity management. SIEM integration.)

• Wide understanding of TCP/IP networking within a switched environment; must understand use of Cisco and Checkpoint Firewall-1 firewalls. To ensure the communication protocols used by the monitoring products are working correctly, and to be able to troubleshoot any issues that arise, when communications breakdown
• Administrative skills in the below technologies:

1. RedHat Enterprise Linux or Microsoft technologies
2. VMWare technologies (Unix shell/PowerShell scripting; Lenovo/HP hardware)

• Self-motivated regarding personal and technical development with a view to subject matter expertise in latest Platform technologies.
• Ability to achieve SC clearance.
• Ability to achieve NPPVv3 Clearance.

Preferred Technical and Professional Experience

• Degree Level qualifications in Computer Engineering/Science or equivalent.
• Good understanding of ITIL principles and their application
• Professional industry recognised accreditations in relevant technologies e.g. Red hat, Microsoft, VMware, IBM, or Science Logic.

Required Education


Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Systems Management Specialist

Employment Type


Contract Type


Position Type


Travel Required

Some travel may be required based on business demand


(Y072) Kyndryl UK Limited

Is this role a commissionable / sales incentive based position


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