ServiceNow Senior Lead, Software Engineering - Development

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Employees in this role define and use design documentation, functional programming specifications, and high level design documents to implement identified components
• Ensure implemented components are documented appropriately, unit tested, and ready for integration into the final product
• Present/demonstrate implemented product features through playback sessions as required
• Provide fixes to defects identified during pre-production and post-production phases in the software development life cycle
• Provide work estimates for assigned development work
• Guide and explain features, functional objectives, or technologies that are being built to interested parties
• Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
• Work in an agile environment to maintain and enhance the Tempus ServiceNow platform
• Work with functional teams to develop solutions in ServiceNow, and coordinate support and development efforts within Technology and Security Teams
• Support ServiceNow platform and associated applications
• Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs, including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Create and Configure dashboards and reports
• Identify opportunities for ServiceNow to improve business processes and identify technical solutions to business problems and goals
• Facilitate requirements gathering and document requirements
• Maintain documentation and Release Notes
• Create workflows and build service requests based on customer’s specifications
• Use scripting tools and ServiceNow functionalities to automate rote tasks
• Perform system and integration testing; and monitor health, usage, and overall compliance within the application
• Generate reports for IT Managers as needed

If you are hired, the anticipated compensation range for the position $112,630 to $214,000 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl’s Growth Driven Profit-Sharing plan.

Required Technical and Professional Expertise

• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Proven experience in ITAM in a similar or same field
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical
• Ability to travel 25% of the time
• Experience with JavaScript is required
• Familiarity with software development and design methodologies
• Prior ServiceNow exposure/experience is preferred, but not required
• Excellent troubleshooting skills
• Ability to work both independently and as part of a team

Preferred Technical and Professional Experience

• Bachelor's degree preferred

Required Education

High School Diploma/GED

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Primary Job Category

Technical Specialist

Role (Job Role)

Application Developer

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

Some travel may be required based on business demand

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No