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Customer Service Representative

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Locations Buenos Aires, Argentina
Job ID 594801BR
Date posted 09/09/2022
Primary Job Area Technical Specialist

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

As a passionate, talented Subject Matter Expert (SME), you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl employees. As a team of collaborative and customer focused SMEs, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise

  • At least 3 years Windows/Mac support Helpdesk experience.
  • At least 3 years professional troubleshooting expertise.
  • Customer support experience and service focus.
  • Active listener with flexibility to modify approach and adapt to changing Service Desk and Customer needs.
  • Feedback and Coaching skills.
  • Ability to multi-task.
  • Proven problem-solving skills.
  • Knowledge sharing.
  • High level of English or Portuguese language skills.

Preferred Technical and Professional Experience

  • 3 to 5 years technical support or help desk experience supporting Windows/Mac.
  • Fluid in French language is a plus to be considered.

Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

No Travel

Company

(Y002) Kyndryl Argentina S.R.L.

Is this role a commissionable / sales incentive based position

No

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