Partner - Account ManagementApply Job ID 539844BR Date posted 05/11/2022 Location(s) Brussels, Belgium
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
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Your Role and ResponsibilitiesThe Partner has end-to-end responsibility for relationship management, account growth and profitability, and delivery excellence. They create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationship; they act as senior advisor to customers and differentiate Kyndryl based on our unique value and through making full use of our ecosystem. They are responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship & team building activities for customer / employee satisfaction. The Partner drives proactive account growth with focus on selling profitable offerings through lead generation and closure and minimizing erosion in our ongoing business and renewal. They deliver on budget, owning revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing customer accounts led. The Partner builds deep industry expertise and applies that expertise to help customers realize value. They lead delivery across the full customer lifecycle from contract signing / transition to end of relationship while ensuring account compliance and leading their accounts with integrity.
Required Technical and Professional Expertise
- Leads one or more Portfolio or Strategic accounts
- Has relationships with mid-level business and IT leaders at large global companies, or senior executives at smaller companies
- Proactively generates opportunities, drives through to closure and expands existing work into larger scope and new capabilities; builds a Go-To-Market pipeline with partners to jointly pursue and win deals
- Has deep knowledge of external best practices in an industry and their impact on a customer
- Owns account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
Preferred Technical and Professional Experience.
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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Role (Job Role)
Some travel may be required based on business demand
(Y005) Kyndryl Belgium BV/SRL
Is this role a commissionable / sales incentive based position