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Associate Partner, Account Management

Apply Job ID 537476BR Date posted 05/11/2022 Location(s) Brussels, Belgium

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

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Your Role and Responsibilities

The Partner has end-to-end responsibility for relationship management, account growth and profitability, and delivery excellence. They create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationship; they act as senior advisor to customers and differentiate Kyndryl based on our unique value and through making full use of our ecosystem. They are responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship & team building activities for customer / employee satisfaction. The Partner drives proactive account growth with focus on selling profitable offerings through lead generation and closure and minimizing erosion in our ongoing business and renewal. They deliver on budget, owning revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing customer accounts led. The Partner builds deep industry expertise and applies that expertise to help customers realize value. They lead delivery across the full customer lifecycle from contract signing / transition to end of relationship while ensuring account compliance and leading their accounts with integrity.

Required Technical and Professional Expertise

- Leads one or more digital and/or portfolio accounts, or manages a segment (e.g., Tower, Services, Business Units) within a Core or Strategic account
- Builds relationships with mid-level business and IT leaders at large global companies, or senior executives at smaller companies
- Develop opportunities, pursues leads and follows through to closure for portfolio and digital accounts, and collaborates with external partners to drive opportunities and win deals
- Brings strong knowledge of business and technology trends in an industry and relevance to customer needs
- Owns account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity

Preferred Technical and Professional Experience


Required Education

Bachelor's Degree

Preferred Education

Master's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Project Executive

Role (Job Role)

Project Executive

Employment Type


Contract Type


Position Type


Travel Required

Some travel may be required based on business demand


(Y005) Kyndryl Belgium BV/SRL

Is this role a commissionable / sales incentive based position