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ServiceNow Specialist

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Locations Austin, Texas, Rochester, New York, Sterling Forest, New York, Atlanta, Georgia, Southbury, Connecticut, Dallas, Texas, Hazelwood, Missouri, Boulder, Colorado, Chicago, Illinois, Lexington, Kentucky, Washington, DC, Columbus, Ohio, Smyrna, Georgia, Buffalo, New York, Iselin, New Jersey, Poughkeepsie, New York, Rochester, Minnesota, Research Triangle Park, North Carolina, Bentonville, Arkansas, Columbia, Missouri, Irving, Texas, Lewisville, Texas, New York, New York, Richardson, Texas, Midland, Michigan, Honolulu, Hawaii, Phoenix, Arizona
Job ID 591362BR
Date posted 01/18/2023
Primary Job Area Technical Specialist

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

• ServiceNow ITSM SME
• Understanding of ServiceNow modules
• Ability to work with the Customer to understand requirements
• Ability to document designs and configurations
• Ability to estimate work effort for design and configurations
• Ability to configure ServiceNow
• JavaScript expert
• Ability to test code and work defects to resolution
• Ability to promote code in ServiceNow
• Ability to develop, update and test client and server-side scripts
• Ability to develop, update and test notifications
• Ability to work service requests to completion
• Knowledge of integrations
• Understanding of ServiceNow data schema
• Experience in reporting
• Good written and verbal skills
• Good problem determination skills
Familiar with:
• How to create and schedule reports in ServiceNow
• Creating Technical Knowledge Articles for team use
• Leveraging transform maps to load data
Have experience in:
• Working with client/IBM team to requirements and provide solution recommendations
• Code promotion process in ServiceNow - how to move update sets between environments
• Custom ServiceNow application support - how to identify and manage issues

If you are hired into a Colorado work location, the compensation range for the position, $78,000 - $151,000 is based on a full-time schedule. If you're hired into New York City work location the compensation range for the position, $86,000 - $166,000. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Required Technical and Professional Expertise

• 4+ years experience with ServiceNow ITSM configuration and customization.
• 4 years experience with Configuring complex requirements in ServiceNow
• ServiceNow CSA Certification

Preferred Technical and Professional Experience

• ServiceNow ITSM Implementation Certification
• ServiceNow Application Developer Certification

Required Education

Bachelor's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Kyndryl's Vaccination Policy

Beginning January 18, 2022, all employees working onsite at a Kyndryl, customer or partner location must be fully vaccinated against COVID-19.  New hires meeting this criteria will be asked to submit proof of their vaccination status prior to the start of employment.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Primary Job Category

Technical Specialist

Role (Job Role)

Infrastructure Specialist

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

No Travel

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No

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